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Anything Goes Monday: Mobile Ordering

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While most of my readers are on a desktop/laptop, there's still a good chance that you are reading this on a mobile device. Even if you are not, most of you at least have a smartphone. One thing that I love using my smartphone for is mobile ordering. While mobile ordering has been a thing for a while now, it has improved a lot since it first started. Some apps, on the other hand, still need some improvement. Let's go over some of my favorite mobile ordering places and what works, and what could use some improvement.

Starbucks

If I don't get my coffee in the morning, I am a zombie. I usually make coffee in the morning, but if I'm feeling low, I'll go to Starbucks for a pick me up. I used to go through the drive-through and this was a mistake. I normally get to work fifteen minutes before 8:00 AM. However, I was sitting in the drive-through at Starbucks for nearly 30 minutes once, and barely got to work on time. Ever since that incident, I was hesitant about getting coffee before work. After thinking a little bit more, I realized that Starbucks had a mobile pick-up station. I decided to turn on my phone and was overwhelmed by the options, but I haven't been disappointed.

Pros

  • Starbucks really brings it down to the nitty-gritty details. If you like being specific with your coffee, it's nearly impossible to get your order incorrect.
  • If you ditch the drive-through and choose to pick up your order inside, you will save so much time.
  • You're allowed to add your gift cards and pay through the app with gift cards. If you're like me and receive plenty of gift cards from Starbucks, this is perfect!

Cons

  •  I don't think it will be a huge issue for the majority of readers, but I noticed that they don't check your phone or ID when picking up an order. It is easy for a quick pick up for work, but it might be an issue if someone decides to steal your order.
  • When you change your coffee size, all of the additives are reset. I made this mistake when doing my first mobile pick-up order and was a little disappointed when I got a plain iced coffee.
  • Unless you get food, it takes a lot of stars just to get a free coffee. After three orders, I'm only at 20 stars, and I need 150 stars to get a free drink.

Chipotle

One of my favorite work meals is Chipotle. Yeah, it costs more to buy Chipotle than making a meal the night before, but it's a nice treat once in a while. Also, you can't complain about the free food on your birthday.

Pros

  • You can be specific with your order. Want extra meat? You got it. Want more than one salsa? They got you covered.
  • I normally get Chipotle with my girlfriend so I might rack up more points than the average person. With the rewards system, you can get your free entree quickly.
  • You can schedule when you want to pick up your meal. You can schedule it in the morning before work, and then it will be ready by the time you're ready to clock out for lunch. Perfect for anyone that doesn't want their meal at that exact moment.

Cons

  • Just like Starbucks, they don't check your ID or phone for mobile pick up. They leave it on a rack when it's ready. Do these places not care about theft?
  • As far as I'm aware, you are only able to use your points for an entree, not chips or queso. I would love to see this option being added later.

Local Pizza Restaurant

There's a local pizza place here in Phoenix and I just discovered that they had an app with mobile ordering. Not going to lie, it took more effort to order it through the app, but I avoided the awkward 15-second phone call to place an order.

Pros

  • Unlike the other places, they verify your order so you can't steal someone's pizza. They also ask for the credit/debit card you used when placing your order online.
  • The app automatically chooses the closest location to your place, so you don't have to scroll through the different locations in the city.

Cons

  • The app seemed overwhelming. If you're someone who likes to get more than just pizza, I'm sure you would be fine, but for someone that just wants pizza, it's confusing.
  • There isn't a reward system like the other places. Not a huge complaint, but it would be nice for people that go there often.

Overall, mobile ordering is great, especially if you are on a time crunch or have a tight schedule. You might even enjoy the free rewards if you are a loyal customer. The only suggestion I have to these chain places is to take a higher priority on theft.

Anything Goes Monday is a new series on my blog where I talk about a topic not related to music. Anything Goes Monday will take place on the first Monday of each month. Stay tuned for more Anything Goes Mondays and let me know what you think of the segment! Check out the previous Anything Goes Monday here!

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